TERMS AND CONDITIONS
The Terms and Conditions stipulated below are effective as of July 01, 2017. Before using the website EldoradoCasino.net, please read Terms and Conditions carefully. The fact of using the website confirms your consent with the Terms and Conditions.
The website www.eldoradocasino.net ("Casino", “Company”, "We", "Us", "Our") is owned and operated by Direx N.V., a company registered and established under the laws of Curacao and its wholly owned subsidiary, Direx Limited, registered address Stasinou 1, MITSI Building 1, 1st Floor, Flat/Office 4, Plateia Eleftherias, Nicosia, Cyprus. Direx N.V. is registered by the Government of Curaçao as an Information Provider legally authorized to conduct online gaming operations from Curaçao. Egaming Licensing and Supervision a is provided by Antillephone N.V. Direx N.V.’s registration number is 131879 and its registered address is Heelsumstraat 51 E-Commerce Park, Curaçao.
CHANGES TO TERMS AND CONDITIONS
Current Terms and Conditions may be changed by the Casino when such need occurs. The Casino will notify the players of any significant changes by email. However, please visit the Terms and Conditions page regularly to check for possible changes.
WHO CAN PLAY
The website accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
The website only accepts adult players (the minimal age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding the age limitation for online gambling.
It is entirely and solely Your responsibility to enquire and ensure that You do not breach laws applicable to you by participating in the Games.
Depositing real funds and playing for real money is subject to the laws of your country, it is your sole responsibility to abide by your native laws.
The Company reserves the right to ask for the proof of age from the player and limit access to the website or suspend the player’s account to those players who fail to meet this requirement.
Any bonuses are not available to players from Sweden, including participation in any kind of promotional programs, receiving VIP rewards, as well as exchange of comp points.
Users from the following countries are not allowed to deposit and play real money games: USA and its territories, UK, Spain, the Netherlands, Dutch West Indies and Curaçao, France and its territories: Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, French Polynesia, Wallis and Futuna, New Caledonia (as well as the territories of these countries). The casino cannot guarantee successful processing of withdrawals or refunds in the event that user breaches Banned Countries policy.
AVAILABILITY OF GAMES
Certain games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
Planet of Apes, Guns’n’Roses, Motorhead, and Jimi Hendrix are unavailable in Australia, Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Tunisia, Turkey, Ukraine. Aliens are unavailable in Japan, Canada.
Additionally, Universal Monsters series (Frankenstein, the Bride of Frankenstein, Dracula, The Mummy, The Wolf Man, Creature from the Black Lagoon, The Invisible Man) and Scarface are only available in these countries: Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Brazil, Georgia, Iceland, Liechtenstein, Moldova, Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Switzerland, Ukraine, Croatia, Macedonia, Turkey, Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Peru, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
Players from the following countries are not eligible to win any jackpots from jackpot games offered by NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel, Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, Ukraine. The Casino will make reasonable efforts to prevent players from these countries to reach the games, but if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
The website allows playing for the following currencies: EUR, USD, BTC, BRL, BCH, ETH, LTC and DOG.
FEES AND TAXES
The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of player’s residence.
The player confirms that he / she knows and understands the rules of games offered by the website. It is at player’s discretion to familiarize with the theoretical payout percentage of each game.
DISCLAIMER OF LIABILITIES
The player is aware of the fact that gambling at the website may lead to losing money. The Casino is not liable for any possible financial damage arising from the use of the website. The Casino is taking effective measures to protect player’s private data from any unauthorized use and is only making it available to parties involved in providing of gambling services through the website. Notwithstanding this, the Casino is not responsible for how the information is further treated by third parties, for example third party software providers or affiliates. Treatment of player’s private data by such parties is subject to terms and conditions of these parties, if any.
The Casino is not liable of any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
Some circumstances may arise where a wager is confirmed, or a payment is performed, by us in error. In all these cases the Casino reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake made re-settling all the wagers at the correct prices/spreads/terms that should have been available at the time that the wager was placed in the absence of the error.
If we mistakenly credit your Member Account with winnings that do not belong to you, whether due to a technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and will be deducted from your Member Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of an incorrect crediting, you are obliged to notify us immediately by email.
The Casino, its directors, employees, partners, service providers:
- do not warrant that the software or the Website is/are fit for their purpose;
- do not warrant that the software and Website are free from errors;
- do not warrant that the Website and/or Games will be accessible without interruptions;
- shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special, consequential, incidental or otherwise, arising in relation to Your use of the Website or Your participation in the Games.
You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may arise in relation to your use of the Website or participation in the Games.
You acknowledge that the Casino shall be the final decision-maker of whether you have violated the Casino’s rules, terms or conditions in a manner that results in your suspension or permanent barring from participation in our site.
USE OF PLAYER’S ACCOUNT
Each player can create only one personal user account. Creating multiple user accounts by a player can lead to termination of the accounts. The player shall not provide access to his user account or allow using the website to any third party including but not limited to minors.
Also any returns, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account. The website can only be used for personal purposes and shall not be used for any type of commercial profit.
The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including, but not limited to:
- participating in any type of collusion with other players
- use of stolen cards
- providing incorrect registration data
- development of strategies aimed at gaining of unfair winnings
- fraudulent actions against other online casinos or payment providers
- charge back transactions with a credit card or denial of some payments made
- creating two or more accounts
- other types of cheating
or become a bankrupt in the country of his/her residence, the Company reserves the right to terminate the user account and suspend all payouts to the player. This decision is at sole discretion of the Company and the player will not be notified or informed about the reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such fraudulent actions performed by the player.
The Casino has zero tolerance to advantage play. Any Customer who will try to gain advantage of casino welcome offers / other promotions agrees that casino reserves the right to void bonuses and any winnings from such bonuses from customer, for the reasons of:
- use of stolen cards;
- creating more than one account in order to get advantage from casino promotions;
- providing incorrect registration data;
- any other actions which may damage the casino.
The Casino reserves the right to close Your Member Account and to refund to You the "Account balance", subject to the deduction of relevant withdrawal charges, at Casino’s absolute discretion and without any obligation to state a reason or give prior notice.
In order to verify player’s account casino management require documents (ID, payment systems, utility bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide documents in above-mentioned alphabets casino reserves the right to demand video verification where player shows his/her documents.
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or, change any games or events being offered on the Website.
Should the user become aware of possible errors or incompleteness in the software, he/she agrees to refrain from taking advantage of them. Moreover, the user agrees to report any error or incompleteness immediately to the Casino. Should the user fail to fulfill the obligations stated in this clause, the Casino has a right to full compensation for all costs related to the error or incompleteness, including any costs incurred in association with the respective error/incompleteness and the failed notification by the user.
Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate Account.
If a player requested a withdrawal of the funds, but the sum of made bets since last deposit is less than 3x (three) times the size of that deposit, the Casino reserves the right to charge the player the costs of transaction processing, including deposits and withdrawals. This decision is at sole discretion of the Casino management.
ElDorado Casino offers a variety of payment methods. They include VISA and MasterCard credit and debit cards, as well as different web wallets. Please contact our support team at firstname.lastname@example.org to inquire about the payment methods which are most favorable for your country of residence.
Please note that the minimal amount of deposit is 10€ or an equivalent.
WITHDRAWAL/ REFUND POLICY
The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you decide to use. If the requested amount of withdrawal exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
The Casino reserves the right to check player’s identity prior to processing payouts and to hold withdrawals for the time needed to check the player’s identity. In case of false personal data provided by the players, the withdrawal can be refused and the user account can be terminated. The player will be informed thereof by email.
The Casino supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from Mastercard. Additional requirements are that the respective credit card is not a corporate credit card and the card is issued in a supported country. For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan, Korea, Malaysia, Singapore.
For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Turkey.
Please note that even for supported countries the Casino is not able to guarantee successful credit card payment processing in all cases, since banks issuing credit cards may block or reject such transactions at their own discretion.
Please mind that the internal operating currency of the website is Euro. You will not be able to request a Bank Transfer for USD payouts. All Bank Transfer payouts are processed within 3 (three) working banking days.
Since the internal operating currency of the website is Euro, in case you transact in other currencies, the amount deducted from your credit card may be insignificantly higher than displayed at the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment processing system.
If you win more than €15, 000, the Casino reserves the right to divide the pay out into monthly instalments of €15,000 until the full amount is paid out. All progressive jackpot wins will be paid in full.
Maximum withdrawal amount processed to a player is 4000 €/$ per week and 15000 €/$ per a month, unless otherwise specified in the promotional Terms & Conditions, where exceptions can be made to players with a higher VIP status.
Please the Casino is not a financial institution. Your account will thus not bear any interests and no conversion or exchange services will be offered.
An inactive Account is a Player Account which a player has not logged into or logged out of for 12 (twelve) consecutive months. If your Player Account is deemed to be inactive, the Casino reserves the right to charge a monthly administrative fee of $10 or the equivalent in another currency (or the current balance of your Player Account, if less) as long as the balance of your Player Account remains positive.
You authorize the Casino to debit this fee from your Player Account on the beginning of the month following the day on which your Player Account is deemed inactive, and on the beginning of every subsequent month that your Player Account remains inactive. The Casino will stop deducting the fee if the account balance is zero or if the account is re-activated.
You may contact our customer service according to the instructions located at the Website to give us any complaints regarding our services.
Complaints are handled in the support department and escalated in the organization of the Casino in the case that support personnel did not solve the case immediately. The player shall be informed about the state of the complaint to a reasonable level.
If the dispute is not resolved on the casino management level, you can contact any independent body, gaming authority or licensor listed on the casino website.
In the event of any dispute, you agree that the records of the server shall act as the final authority in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between the result that appears on your screen and the game server, the result that appears on the game server will prevail, and you acknowledge and agree that our records will be the final authority in determining the terms and circumstances of your participation in the relevant online gaming activity and the results of this participation.
When we wish to contact you regarding such a dispute, we will do so by using any of Your Contact Details.
PRIVACY AND SECURITY
ELDORADO CASINO is complying with the data protection and privacy laws and is treating all customer information as strictly confidential.
2.COLLECTION OF PERSONAL DATA
We collect players’ private information when players register within our system, respond to our communication, or contact our support team. The information may include player’s name, date of birth, private address, email address, IP address, and some other personal data. The personal data of players is available to ELDORADO CASINO employees, employees of the casino’s software provider Direx N.V., to payment systems and other third parties which assist ELDORADO CASINO in providing gambling services to the end users. All parties to whom the players’ information is disclosed are treating it as confidential according to the corresponding agreements and laws. The data is fully protected from unauthorized access.
3.INFORMATION ON PLAYERS’ BALANCE
ELDORADO CASINO is keeping information on players’ deposits, winnings and withdrawals as strictly confidential and is not disclosing it to any third parties without prior consent of the player unless as required by the law.
4.USING PERSONAL DATA FOR MARKETING
ELDORADO CASINO is using players’ information for marketing purposes. However, we respect players’ privacy. If players do not wish to receive any promotional materials, they opt-out of it during registration or unsubscribe at any time when using ELDORADO CASINO gambling services.
ELDORADO CASINO website is using cookies to store your preferences and guarantee a more pleasant gaming experience. For any custom privacy settings, players shall contact our support team at email@example.com
6.DISCLOSURE OF PERSONAL DATA
In case ELDORADO CASINO establishes that a player has participated in any type of fraudulent actions, such as game manipulation, payment fraud, provision of false personal data, money laundering, usage of stolen credit cards, etc., the Casino reserves the right to disclose such player’s personal data to any third party or make it publicly available.
7.SECURITY OF PERSONAL DATA
ELDORADO CASINO is committed to provide 100% secure gambling services to players and to ensure that no data is stolen, lost or misused. We implement the latest technological achievements to provide for the safety of all personal data of the players.
We use 128-bit SSL (Secure Socket Layer), the technology preferred by many legal and financial institutions, to guarantee safety of all transactions performed on the website.
9.ANTI FRAUD SYSTEM
We use special anti-fraud techniques to prevent any type of financial fraud on the website. Any attempts of fraudulent actions result in immediate termination of player’s account.
10.ACCESS TO PLAYER’S ACCOUNT
Player’s account can only be accessed with the player’s unique ID and password. The player is responsible for keeping their login information confidential and making sure it cannot be accessed by another person.
11.SECURE PAYMENT PROCESSING
We only work with the most reputable and trusted payment processing providers to make sure that players’ deposits and cashouts are handled carefully and according to the corresponding standards.
Gambling at an online casino is mostly done for entertainment purposes. However, there is a certain percentage of people who lose control over themselves while gambling. Before starting to play, it is important to realize that gaming shall not be viewed as a source of income or means of recovery from debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
Besides, as a player, you have the opportunity to put a loss limit on your account (among other limits such as “Deposit”, “Cooling Off”, “Wager”, and “Self-Exclusion” that can be applied in “Responsible Gambling” tab of your Personal Profile). To clarify the functionality of this limit, the loss is based on the deposit made by the player and not winnings attributed to the deposited amount. If a player for example deposits €50, has a loss limit of €10 and the player goes on and wins €1,000, the player can still lose more than €10 of the €1,000 balance as it's based on the initial deposit instead of the winnings.
2.ASSISTANCE FOR PROBLEM GAMING
If you think that you start spending more money than you can afford, or in case gaming starts interfering with your normal daily routines, we strongly advise to consider several measures that can help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking help and support from trusted independent bodies.
To assist you in gambling responsibly we have limits on deposits, losses, wager amounts or user account activity that you can set yourself. This functionality can be accessed within your user profile in the “Limits” section.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an increase may only occur after email confirmation and only after the previous limit of the same type expires, in order to avoid rash decisions. If you require further information or assistance regarding Personal Limits functionality, please contact support.
Deposit Limit. You can set a limit on your deposits for a day, a week, or a month. Loss Limit. You can set a limit on your losses in the casino for a day, a week, or a month. Wager Limit. You can set a limit on the wagered amount for a day, a week, or a month.
Cooling-Off Limit. You can set your Cooling-Off Limit for 1 week, 1 month, 3 months, or 6 months. While the limit is active you cannot deposit to the casino and you will be excluded from all promotional offers for the set period, although you may withdraw remaining funds during this period. Cooling-Off period is applied to your account immediately. Upon its expiring your account will automatically be re-activated.
Self-Exclusion Limit. You can set your Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing so your user account will immediately be disabled and you will be excluded from all promotional offers for the set period. You will not be able to deposit or withdraw funds. Upon its expiring your account will automatically be re-activated.
4.SELF-EXCLUSION BY REQUEST
You may also contact our Support Team at firstname.lastname@example.org and inform us about your decision to stop gambling at the website for a certain period of time. We will take all measures to block your access to your user account and make sure that you receive no promotional materials.
You may contact any of the following organizations for consultation and support:
6.PROTECTION OF MINORS
ELDORADO CASINO only accepts players who are at least 18 years old and uses all available methods to stop any attempts of minors to register and play at our casino. The casino reserves the right to ask for proof of identity and in case the player has not reached the legal age to play, access to the website will be denied. However, we realize that due to a wide availability of Internet people under age still have a chance to register and play at an online casino. We therefore strongly encourage parents to cooperate in protecting their children from free access to gaming websites. There is special software that can help in this matter. Please visit the following websites for more information:
The Terms and Conditions were last updated on: July 01, 2017